Troubleshooting for Error Messages
Error 1: Tilt Alarm Solution
- Ensure the PhysioPedal is placed on a flat, stable surface.
- Check for any obstructions or uneven flooring that may be causing the tilt.
- Restart the device and calibrate if necessary according to the user manual.
Error 2: Tilt Sensor Alarm (Detected Only During Startup) Solution
- Check if the PhysioPedal is positioned correctly during startup.
- Verify that the tilt sensor is functioning properly.
- If the error persists, contact customer support for further assistance.
Error 3: Motor Not Rotating Within 7 Seconds After Startup Alarm Solution
- Check the power source and ensure it's properly connected.
Inspect the motor for any physical damage or obstruction.
Reset the device and try again.- If the problem persists, contact technical support for repair or replacement.
Error 4: Active Tread Over-Speed Alarm Solution
- Reduce the speed setting on the PhysioPedal.
- Check for any debris or objects obstructing the tread.
- Calibrate the speed settings according to the user manual.
- If the issue continues, contact customer support for further troubleshooting.
Our customer support is available Monday to Friday: 10am-4pm PSTResponse Time: 24h